Terms & Conditions

Updated January 2020

General Terms

 All prices and specifications are subject to change without notice. Prices are final as of time of an order and good within two days from the time of a Purchase Order. Free Ground shipping applies to prepaid orders only, and only for orders shipping within the 48 contiguous United States (i.e. not Alaska and Hawaii). All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to HelpComputerGeek within 24 hours. By purchasing from one of our web sites you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Items Damaged During Transit

 If you receive a Damaged item, you must contact us within 24 hours at geek@helpcomputergeek.com. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

Return Policy

 All Sales are Final, unless you receive a product that is Dead On Arrival (DOA). If you receive an item from HelpComputerGeek that is DOA, you may return it within 3 days of the delivery date for an exchange or a refund if qualified (eligibility conditions listed below). All expedited shipping, handling and insurance charges are additional and non-refundable. All returns for non-defective reasons are subject to a 15% restocking fee, minimum $6.95. This fee does not apply to a defective product returned within the HelpComputerGeek dealer warranty period. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to HelpComputerGeek are the responsibility of the customer. Contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Warranty Limitations

 Each item’s warranty terms, including dealer warranty and extended HelpComputerGeek warranty, are clearly stated on each item’s page on our website. Some items carry manufacturer warranty only. HelpComputerGeek will warrant these items against defects for 7 days from the delivery date (non-DOA warranty), after which time repair/replacement must go through the manufacturer. All Software items are NON refundable, and may be exchanged for the same title only in case that it is deemed unusable at the time of receipt. Motherboards, CPUs, and Memory do not qualify for refunds. Such items can be exchanged for the same model only. Complete Computer Systems and Barebones are custom built, and are not eligible for refunds. Any defective parts from Computer Systems or Barebones under warranty are eligible for replacement only.

Replacement Extended Warranty

 All replacement products are covered by the standard warranty starting at the date they are delivered to you. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to additional 7 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.

LCD Dead Pixel Policy

 On an LCD monitor, pixels can become stuck in the off position, causing pinpoint holes in the displayed image. Most manufacturers and product vendors require at least eight of these “dead” pixels before they consider the monitor defective. Due to our commitment to customer service, HelpComputerGeek is going beyond the industry standard and offering warranty replacement on LCD monitors with five dead pixels. This applies to the HelpComputerGeek warranty only, and does not extend into the manufacturer’s warranty period.

Notebook Battery Policy

 HelpComputerGeek warrants Laptop & Notebook battery packs for a period of 30 days from the date of purchase. After such period, battery repair / replacement is provided by the manufacturer only, according to the terms of its warranty policy.

What This Warranty Does Not Cover

 This warranty does not cover: (a) installation or service of product; (b) conditions resulting from consumer damage such as improper maintenance or misuse, abuse, accident or alteration; (c) all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; (d) the operations of our products with equipment not supplied by HelpComputerGeek; (e) products which have had the serial number removed or made illegible; (f) products rented to others.

Limits and Exclusions

 There are no express warranties except as listed above. HelpComputerGeek shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State Law Rights

 Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state.

Late Payments

 Payments 31 days late, of the printed Invoice Date on HelpComputerGeek Invoices, for Any Tech Support Services, a $25 late fee will be added to the account. Payments 31 days late for Invoices with Website Hosting, All Websites on account will be Parked, if Invoices with Website Hosting become 61 days late, then All Websites on that account will be Closed. If after 91 days, of the printed Invoice Date, on any HelpComputerGeek Invoice, and No Payment has been received, then your account will be Closed, and if HelpComputerGeek was hosting any website's, then All websites will be deleted/removed, including any files and backups, and you will need to find another IT company to work with.