Privacy Policy

HelpComputerGeek ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website(s), use our applications (apps), engage with our services, or communicate with us via email, phone, or SMS/text messaging. This includes interactions through third-party platforms we use, such as GoHighLevel, LemonSqueezy, and Upwork.

1. Information We Collect

We may collect the following types of information:

• Contact information you provide directly, such as name, email address, phone number, and mailing address, when you fill out a form, request a quote, or contact us.
• Business information related to services we provide, including website hosting, IT support, and managed services data necessary to deliver those services.
• Communication records, including emails, text messages, and call logs related to our services.
• Website usage data, such as IP address, browser type, and pages visited, collected automatically through standard web analytics tools.
• Payment information processed through third-party payment processors and Merchants of Record (such as LemonSqueezy or Upwork); we do not store full credit card numbers on our own systems.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our IT, web development, apps, and managed services
• Respond to inquiries and provide customer support
• Send appointment reminders, service updates, invoices, and related communications
• Send marketing communications via email or SMS, where you have opted in (see Section 3 below)
• Comply with legal obligations and protect against fraud or misuse of our services

3. SMS and Email Communications

If you provide your phone number or email address and opt in to receive communications from us, you may receive appointment reminders, service updates, or marketing messages.

• Consent: We only send SMS/text messages to individuals who have provided express consent (e.g., via a web form, verbal agreement, or account signup).
• Opt-out: You may opt out of SMS communications at any time by replying STOP to any message. You may unsubscribe from email communications using the unsubscribe link included in every marketing email.
• Message frequency and rates: Message frequency varies. Message and data rates may apply.
• We do not sell, rent, or share your mobile phone number or SMS opt-in information with third parties for their own marketing purposes.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers and Platforms who help us operate our business, such as hosting providers, CRM/marketing platforms (e.g., GoHighLevel), payment processors and Merchants of Record (e.g., LemonSqueezy), freelance platforms (e.g., Upwork), and email/SMS delivery services - solely to perform services on our behalf
• Legal authorities, when required to comply with a legal obligation, protect our rights, or ensure safety

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information under our control. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

Depending on your location, you may have rights to access, correct, or request deletion of your personal information. To make a request, contact us using the information below.

8. Cookies and Tracking

Our website may use cookies or similar technologies to improve functionality and understand site usage. You can control cookies through your browser settings.

9. Third-Party Links

Our website or communications may contain links to third-party sites. We are not responsible for the privacy practices of those sites.

10. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights regarding your information, contact us:

HelpComputerGeek
Email: support@helpcomputergeek.com
Phone: (317) 854-4784
Address: 501 W Memorial Dr Suite 2064, Muncie, IN 47307