Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the HelpComputerGeek website(s), applications (apps), and services, including IT support, web development, hosting, and related communications. By using our website(s), apps, or engaging our services (directly or through platforms like LemonSqueezy or Upwork), you agree to these Terms.

1. Services

HelpComputerGeek provides IT support, web development, custom software, hosting, local SEO, and managed IT services to clients. Specific scope, deliverables, and pricing for any engagement will be outlined in a separate agreement, proposal, or invoice, which takes precedence over these general Terms where applicable.

2. Client Responsibilities

Clients agree to provide accurate information necessary to perform services, timely feedback/approvals, and access to systems or accounts as needed to complete work.

3. Payment Terms

Payment terms, including invoicing schedules and accepted payment methods, will be specified in individual client agreements, invoices, or through our Merchant of Record (e.g., LemonSqueezy) and freelance platforms (e.g., Upwork). Late payments may result in suspension of services.

4. SMS and Email Communications

By providing your phone number or email address, you consent to receive service-related communications (appointment reminders, invoices, updates) and, if opted in separately, marketing communications.

• You may opt out of SMS messages at any time by replying STOP.
• You may unsubscribe from marketing emails using the link provided in each email.
• Message and data rates may apply. Message frequency varies based on your interactions with us.

5. Intellectual Property

Unless otherwise agreed in writing, HelpComputerGeek retains ownership of proprietary tools, code frameworks, and methodologies used to deliver services. Client-specific deliverables (e.g., a completed website) become the property of the client upon full payment, excluding any third-party licensed components (plugins, themes, stock assets) which remain subject to their own licenses.

6. Limitation of Liability

HelpComputerGeek provides services on an "as-is" and "as-available" basis. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of our services, apps, or website(s), including but not limited to data loss, business interruption, or third-party service outages (e.g., hosting providers, CRM platforms like GoHighLevel, LemonSqueezy, or Upwork).

7. Warranties

We do not guarantee that services will be uninterrupted or error-free. Any specific warranties related to a project will be outlined in the applicable client agreement.

8. Third-Party Services

Our services and apps may involve or integrate with third-party platforms (e.g., hosting providers, WordPress plugins, GoHighLevel, payment processors like LemonSqueezy, or freelance platforms like Upwork). We are not responsible for the performance, security, or policies of third-party services.

9. Termination

Either party may terminate an ongoing services agreement per the terms outlined in the specific client contract. General website use may be discontinued by either party at any time.

10. Governing Law

These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.

11. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

12. Contact Us

Questions about these Terms? Contact us:

HelpComputerGeek
Email: support@helpcomputergeek.com
Phone: (317) 854-4784
Address: 501 W Memorial Dr Suite 2064, Muncie, IN 47307